Shipping Information:
Domestic Shipping (UAE):
- We offer delivery services within the United Arab Emirates.
- Orders are typically processed within 1 business days.
- Standard delivery takes approximately 2 to 3 business days.
- A delivery charge of AED15 applies, with an additional AED25 for remote areas.
Order Tracking:
- Once your order is dispatched, you will receive a confirmation email with tracking information.
- You can also log in to your account to track the status of your order.
Returns and Exchanges:
30-Day Return Policy:
- We want you to be completely satisfied with your purchase. If you are not, you may return items within 30 days of delivery.
- To initiate a return, please contact our customer support at support@luxuryscentshub.com for instructions.
Conditions for Returns:
- Items must be in unused and undamaged condition, with all original tags and packaging.
- Perfumes and fragrances must be unopened and in their original sealed packaging.
Refund Process:
- Once we receive your return and inspect the items, a refund will be processed within 5 to 7 days.
- Refunds will be issued to the original method of payment.
Exchanges:
- If you wish to exchange an item, please contact our customer support for assistance.
- Exchanges are subject to product availability.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately.
- We will provide instructions on returning the item or offer a replacement.
Return Shipping:
- Customers are responsible for return shipping costs, except in the case of damaged or defective items.
- We recommend using a trackable shipping service to ensure the safe return of your items.
Contact Us: If you have any questions about our Shipping and Returns policy, please contact our customer support at support@luxuryscentshub.com.